assignee full name

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  • Updated 2 years ago
I am mapping the JIRA Assignee field to an Assignee field in Salesforce. In JIRA our User full name appears (Eg. Chuck Norris), however what gets passed to Salesforce is the login name (cnorris). How can I pass the full name from JIRA to SF? Latest ServiceRocket and JIRA v6.4.13
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Chuck Norris

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  • a little frustrated

Posted 2 years ago

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Adrien Low, Alum

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Hello Chuck,

Please note that JIRA handles user in a different way. It is possible for users to have identical full names but the username will always be unique. When you map the JIRA Assignee field to a text field in Salesforce, the username of the JIRA user will be passed.

What is field type of your Assignee field in Salesforce?