Associate Salesforce Case to JIRA Issue

  • 1
  • Problem
  • Updated 2 years ago
Salesforce Case Association with JIra issue is not working properly, it becomes unresponsive. Previously it was working fine. Attaching snapsot

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Fahad Ali

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Posted 2 years ago

  • 1
Photo of Adrien Low

Adrien Low, Alum

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Hello Fahad,

Can you please provide me with your JIRA version and Connector version?

Regards,
Adrien
Photo of Fahad Ali

Fahad Ali

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Yes I am able to create Salesforce Object and Synchronize as well. below are the requires snapshots.

Connection :


Mapping: 
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Fahad Ali

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Any update on this?
Photo of Adrien Low

Adrien Low, Alum

  • 85 Posts
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Hello Fahad,

What is the browser you are currently using?

Please try re-indexing your JIRA to see if this solves your problem.

If the issue still persist, please generate a HAR file and send it to support@servicerocket.com for us to further investigate on the issue.

Regards,
Adrien
Photo of Fahad Ali

Fahad Ali

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I debugged it with that HTTP debugging tool. It seems that issue belongs to the Search API. 



Photo of Adrien Low

Adrien Low, Alum

  • 85 Posts
  • 3 Reply Likes
Hello Fahad,

It seems like you are using Google Chrome. Can you please verify that it is the latest version?

For us to further analyze this issue, please generate a Support ZIP:-
You can send the Support ZIP to support@servicerocket.com.

Regards,
Adrien
(Edited)