Assoicating a JIRA ticket with limited sync option

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  • Updated 2 years ago
We are running salesforce server connector 5.5.0 on a jira 6.2 sandbox. We have added an "Associate with JIRA issue" button. There are 3 options to choose when associating an issue.
  • Associate Only 
  • Associate and push to JIRA
  • Associate and pull from JIRA
Is there a way to hide some of the above option?  

For our case, we do not want to show the "Associate and push to JIRA" because in our case the auto sync is uni-directional from JIRA. If there is a visible option to push to JIRA, some user may accidentally choose that, which will get the JIRA side content overridden.
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T.F. Tung

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Posted 2 years ago

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Adrien Low, Alum

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Hello Tung,

As of now, customization of the options in the Associate screen is currently not supported. We have no plans for this in our development backlog.

A friendly reminder, you are now using a JIRA version that is no longer supported by Atlassian or ServiceRocket. Please upgrade to supported versions for continued support. You can get more information on supported versions here.