Auto-push not working with Salesforce & JIRA Cloud Connector

  • 1
  • Problem
  • Updated 2 years ago
We are testing the Salesforce & JIRA Cloud Connector. 
Here are the connection settings:


Mapped fields:


After creation of a JIRA issue from SF, changes to the mapped fields are pushed automatically to SF, but edits to the mapped fields in SF are not being pushed automatically to JIRA. They are only pushed when clicking Push in SF or Pull in JIRA even though Auto Push is checked in Configure Association. 

Attachments are not being pushed automatically from SF to JIRA or vice versa, they are only sent when clicking push or pull.

Salesforce & JIRA Cloud Connector 1.0.6-AC
ServiceRocket Core Connector - Plugin 2.0.6-OD
ServiceRocket JIRA Connector - Plugin 2.0.6-OD
JIRA version 1000.141.1
Salesforce.com Enterprise Web Services API Version 37.0
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Melissa

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Posted 2 years ago

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Samuel Gatica, Alum

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Hello

Thanks for using ServiceRocket Community.
What's the Salesforce Package for Salesforce & JIRA Cloud Connector version?
Installing the Salesforce Package for Salesforce & JIRA Cloud Connector


Thanks&Regards,
Sam
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Melissa

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Version 1.16
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Nader Ghanbari, Alum

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Hi Melissa,

This is Nader from the development team,

Auto Push from Salesforce to JIRA is not supported yet for the Cloud Connector. We created a ticket internally to work on this and hopefully we will deliver it in a few weeks (probably first only for Case and later for other Standard objects and Custom objects)

Thanks,
Nader