Automatic Push from JIRA > Salesforce Not Working For All Fields

  • 1
  • Problem
  • Updated 2 years ago
I am testing the Salesforce & JIRA Cloud Connctor and am running into an issue with the automatic push from JIRA to Salesforce where not all fields are being automatically pushed.

Here is a screenshot of my configuration:


And of my mapping:


I am seeing the following behavior:
  • The Assignee field in JIRA is getting automatically pushed to the PM Name field
  •          PM Name is a text field in Salesforce
  • The Key field in JIRA is not getting automatically pushed to the JIRA Ticket Number field
  •         JIRA Ticket Number is a text field in Salesforce
  •         This does work with a manually push though
  • The Component/s field in JIRA is not getting automatically pushed to the JIRA Component field
  •         JIRA Component is a multi-select picklist field in Salesforce
  •         This does work with a manually push though
Salesforce edition = Performance
JIRA version = 1000.5.2
Salesforce & JIRA Cloud Connector version = 1.0.6-AC (currently in a trial period)
Photo of Stephen

Stephen

  • 14 Posts
  • 1 Reply Like
  • frustrated

Posted 2 years ago

  • 1
Photo of Adrien Low

Adrien Low, Alum

  • 85 Posts
  • 3 Reply Likes
Hello Stephen,

We have verified that there is a bug on our side that is preventing the Component/s and Key fields from being automatically pushed and we are currently working on this with our developers.

The JIRA Key field is read-only and cannot be edited. Can you please elaborate on how are you trying to update the Key field?

Regards,
Adrien
Photo of Stephen

Stephen

  • 14 Posts
  • 1 Reply Like
Hello,

The Key field is not being updated; however it's expected to be synced automatically to Salesforce when the Salesforce record is first associated with the JIRA record.  Instead it requires a manual push to be synced.
Photo of Adrien Low

Adrien Low, Alum

  • 85 Posts
  • 3 Reply Likes
Hello Stephen,

For your information, fields will not sync when a JIRA record is first associated with a Salesforce record. That is an expected behavior. After association, a manual push can be done to sync fields on both side.

An additional note, the workings of a manual push differs from an auto-push. An auto-push will only update the fields you have recently edited whereas a manual push will update all fields.

Regards,
Adrien