Can the SalseForce to JIRA connector be configured to use a default reporter in JIRA?

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  • Updated 2 years ago
Depending on the season, we could have anywhere from 100 SF Agents to 500 SF Agents. Adding and removing all of these user in JIRA is time consuming and costly. Is there any way to set up the connector between SalesForce and JIRA to use a default reporter?
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Jeanne Howe

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Posted 3 years ago

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Aidin Mahmoodi, Alum

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HI Jeanne,

can you please provide the JIRA version and Connector Version?

Cheers,
Aidin
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Jeanne Howe

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JIRA 6.4.5
Connector 5.5.0
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Victor Law, Official Rep

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Hi Jeanne,
Is there any way to set up the connector between SalesForce and JIRA to use a default reporter?
Can you please confirm if you would like to setup the same default reporter for all the JIRA issues that created from JIRA?

Is it only for specific project?

It is possible with the implementation of Apex Codes (Creation and Synchronization). Please refer to the following documentations for more information.
  1. https://docs.servicerocket.com/display/CFSJ/Connector+Create+REST+API+-+One-Click+or+Automatic+JIRA+...
  2. https://docs.servicerocket.com/display/CFSJ/Connector+Synchronize+REST+API+-+Automating+the+Synchron...
Thank you.

Regards,
Victor Law
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Jeanne Howe

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Victor,
We would like to set up the same default reporter for all JIRA issues that are created by using the Create JIRA issue button in SalesForce.
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Aidin Mahmoodi, Alum

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Hi Jeanne,

As Victor has responded, this is doable with implementation of the Apex codes.
  1. https://docs.servicerocket.com/display/CFSJ/Connector+Create+REST+API+-+One-Click+or+Automatic+JIRA+...
  2. https://docs.servicerocket.com/display/CFSJ/Connector+Synchronize+REST+API+-+Automating+the+Synchron...
Please do let us know if you have further questions.

Cheers,
Aidin