Can your Salesforce and JIRA Connector integrate Jira and Desk.com?

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Philip MacQuitty

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Posted 2 years ago

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Jesse Miller, Alum

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Our Connector for Salesforce and JIRA does not integrate directly with Desk.com, however, if you are syncing data between Desk.com and Salesforce using Desk.com's provided integration you will be able to use our Connector for Salesforce and JIRA to sync information to JIRA. 

Typically we have seen customers use Desk.com's integration to Salesforce along with some custom triggers in Salesforce to automatically create/update JIRA issues. Details on how to write these triggers in Salesforce can be found on our documentation site here: https://docs.servicerocket.com/display/CFSJ/Writing+Apex+Class+to+Call+for+Connector+REST+APIs