Cannot create Jira ticket though salesforce

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  • Problem
  • Updated 3 years ago
  • (Edited)
I've installed the plug in to connect Salesforce and Jira (cloud). I have set up a project in Jira and created the mapping and connection to salesforce.

I can link a salesforce case to a Jira ticket with no issues and the information is synced correctly.

I cannot create a Jira ticket from salesforce. The button "Create Jira issue" is in salesforce and it shows me the screen where I choose the project and issue type. When I click "Create" from there, I get an error message that says "Failed to create issue!"

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Jiten Yagnik

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Posted 3 years ago

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Aidin Mahmoodi, Alum

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Hi Jiten,

Have you installed the Salesforce Package? Can you please let me know the version of Salesforce Package that you have installed?

Cheers,
Aidin
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Aidin Mahmoodi, Alum

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Hi Jiten,

Can you please upload a screenshot of the error page?

Cheers,
Aidin
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Jiten Yagnik

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Aidin Mahmoodi, Alum

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Hi Jiten,

Can you please raise a request to our Support channel: support@servicerocket.com?

We might need to have a look at your Saleforce.

Cheers,
Aidin
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Max Kilkenney

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I am having the same issues where "I click on the "Create Jira Issue" button. I can click the button and choose the project and issue type, but it always fails to create an issue."  Was there any resolution to this issue?  I am pulling my hair out trying to fix this.
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Aidin Mahmoodi, Alum

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Hi Max,

Can you please take a screenshot of Bindings > Mappings ?

Cheers,
Aidin
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Farhan Virji

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I am having the same issue - I will be raising a request through the support channel
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Aidin Mahmoodi, Alum

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Hi Farhan,

What is the issue type that you are trying to create?

Can you please take a screenshot of Bindings > Mappings ?

Cheers,
Aidin
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Farhan Virji

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I'm trying to create a Task. screenshot of Mappings for Task is attached

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Aidin Mahmoodi, Alum

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Hi Farhan,

Since you have raised a request to our Support channel. Please keep the conversation over there.

Cheers,
Aidin