Cannot display the value of a salesforce case which has a controlling field in development salesforce case reference custom field.

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I have a salesforce field of type picklist which is controlled by another picklist. We want to display the field in the devlopement salesforce case reference custom field in JIRA but I could not get it to be displayed.Could you please help me with this.
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Posted 2 years ago

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Photo of Kevin Lew

Kevin Lew, Official Rep

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Hello Vaani,

You can create Remote Object Link in JIRA as custom field. 
Here is the steps:
  1. Follow this documentation to add Remote object link in JIRA. 
  2. In above documentation Step #10, add a display template to display the field you want to. eg.
    $fields.fieldName or API_Name
  3. Go to JIRA -> Add-ons -> Left panel under *Cloud Connectors*, click Mappings -> Your Mappings -> Configure map your created remote object links to Case ID for JIRA Inbound only.
  4. Go to Manage Application link to pull the changes from Salesforce.
Here is some screenshots you can refer to:
My example is to display a Salesforce picklist called Products.

Map Case ID to the remote object link for JIRA Inbound in Mapping.

My remote object link popular the Salesforce picklist value that pull from SFDC.

Hope above information will help you. Please let us know if you need further assistance.