Does the connector generate a JIRA event, e.g. 'Issue Updated', that a listener can detect when synchronize changes a JIRA field?

  • 1
  • Question
  • Updated 2 years ago
We are using the connector to link JIRA and SalesForce.  I would like to setup an e-mail listener to send an e-mail if a specific field is updated when the user synchronizes JIRA and SalesForce.  Does the connector generate a JIRA event, e.g. Issue Updated', that a listener can detect when synchronize changes a JIRA field?  Is there any other way to detect synchronize changes using JIRA?  Any help is appreciated.

JIRA v7.1.6
ServiceRocket Core Connector v2.0.12
ServiceRocket JIRA Connector v2.0.12
ServiceRocket Salesfoce.com Connector Plugin v6.0.11
Photo of Will

Will

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Juan Recabarren

Juan Recabarren, Alum

  • 2 Posts
  • 0 Reply Likes
Hi Will,

We're currently investigating for your inquiry and we'll provide a response with additional details as soon as possible.

Best regards,

Juan
Photo of Aidin Mahmoodi

Aidin Mahmoodi, Alum

  • 267 Posts
  • 6 Reply Likes
Hi Will,

The events that are applied upon synchronization are no different from built in events, therefore there is no accurate way to distinguish between the updates from Salesforce or within JIRA.

Cheers,
Aidin
Photo of Will

Will

  • 3 Posts
  • 0 Reply Likes
Aidin,
       My question is what event(s) are generated when the connector synchronizes JIRA issues with SalesForce?  The attached screen shot shows the events I have tried to listen for to catch synchronization, e.g. 'All Issue Events', 'Issue Updated', 'CustomFieldUpdatedEvent'.  I have setup the listener to listen for these events individually and in combination with no luck.  Does the connector generate any event on synchronize?  If the connector generates an event what event is it so that I can configure the listener?  Thank you for any help you can provide.

 
Photo of Will

Will

  • 3 Posts
  • 0 Reply Likes
Aidin,
     I am trying to setup a listener to detect when the connector updates an issue.  I need to know if the connector generates any event on synchronize?  If the connector generates an event what event is it so that I can configure the listener?  Thus far I have not been able to detect an event with my listener.  Thank you for any help you can provide.