error while integrating with opportunity object with JIRA

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  • Problem
  • Updated 2 years ago
Photo of Shamith Shankarnarayan

Shamith Shankarnarayan

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Posted 2 years ago

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Photo of Adrien Low

Adrien Low, Alum

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Hello Shamith,

Can you provide me with the following details?
  1. JIRA and Connector version
  2. JIRA -> Add-ons -> Mappings -> Configure -> Settings section screenshot
  3. JIRA -> Add-ons -> Mappings -> Configure -> Endpoints section screenshot
  4. Screenshot of the configuration page of the button in Salesforce
  5. Full screenshot of the error
Regards, 
Adrien
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Shamith Shankarnarayan

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Sr_associate have link  "
   http://jira.dev.eng.nutanix.com:8080/plugins/servlet/customware/connector/issue/2/opportunity/create..."

Other two screenshots are below. ful error msg is what i had uploaded in first place. nothing else is shown. 
Photo of Victor Law

Victor Law, Official Rep

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Hi Shamith,

Based on the screenshot that provided in the previous comment, we noticed that no field Mapping has been configured for the Opportunity object.

Summary is a mandatory field in JIRA. Therefore, can you please configure a field mapping for the Summary field for JIRA?

Besides that, please ensure that all the mandatory field has been mapped with JIRA, in order for the Connector to create an issue from Salesforce.com.

Thank you.

Regards,
Victor 
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Shamith Shankarnarayan

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Hi Victor,
That shouldn't be the issue. Because  i have enabled jira fields validation, so it should throw error of required fields. same config has been done for Case object, which is working fine.
Also even associate action is failing with same error for opportunity object.
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Aidin Mahmoodi, Alum

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Hi Shamith,

Can you please raise a request to support[at]servicerocket.com? we might need you to provide us with debug logs.

Cheers,
Aidin
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Shamith Shankarnarayan

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i was not able to login, may be license is not registered in my name ? license contact is my manager. any chance you can add me to support portal ?
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Aidin Mahmoodi, Alum

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Hi Shamith,

You can just email us with the email that I have provided earlier.

Cheers,
Aidin