How do i map Jira issue Type from Case Type as Issue Type in Jira is read Only?

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We have one to one Mapping between Salesforce Case and Jira Issue. We need to Map Jira Issue Type from the Salesforce Case Type. But Issue Type in Jira is read only. We are using rest api for Syncing them. Is there any way for passing updated Case Type to Jira?
Photo of Anshuman Chauhan

Anshuman Chauhan

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Posted 3 years ago

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Photo of Aidin Mahmoodi

Aidin Mahmoodi, Alum

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Hi Anshuman,

What do you mean by Issue type is read-only?

JIRA Issues could be updated with the right permission.

You need to make sure that your account have enough permission on the project to modify the issues, otherwise you will not be able to perform the association.

Please refer to the documentation here.

Cheers,
Aidin