How long should I expect to wait for a license after making a payment?

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  • Question
  • Updated 2 years ago
Order Number: 69470 JIRASalesforceAddon
I'd like to know how long it takes for the licence to be issued after payment.
According to our accounts person this order was paid last Monday.
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John Blanch

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Posted 2 years ago

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asdfasdfasdfasdf

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Hi John, 

It should be done by next business day. I can see it in our system and I will ask one of our customer service team to sort this out as soon as possible for you. There are a few accounts for your organization as well, so it might be good to clean them up and ensure the license is downloadable by the right one(s).

Thanks for reaching out and sorry for the delay,

Rob
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Dave Leow, Official Rep

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Hi John,

Thanks for purchasing ServiceRocket Salesforce & JIRA Connector!

Our Licensing team is working on your issue currently, the license is ready but you are not the original purchaser, this is the reason you didn't receive the license. Anyhow you will soon be getting the license once our licensing team have granted you the access.

If you have any request of ServiceRocket add-on license in future, please contact us at support@servicerocket.com for assistance.

Thank you!

Dave
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John Blanch

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Thanks very much, this is all sorted now.