How to change the case record type or page layout based on the issue type in JIRA?

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  • Updated 3 years ago
Is there a way I could change the salesforce case record type based on the jira issue type. For example,if I change the issue type of jira issue from story to bug,I would want to change the linked salesforce record type to change from General Inquiry to Bugs.

Also I am not able to change the issue type of an already linked jira issue from story to bug.IT says that I selected an invalid issue type. Could you please tell me why this is happening?
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Posted 3 years ago

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Photo of Aidin Mahmoodi

Aidin Mahmoodi, Alum

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Hi Vaani,

What is your JIRA version?

How about Connector version?