How to tell if the Salesforce case is the one creating the JIRA issue when there're more than one cases associated with the JIRA issue?

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How to tell if the Salesforce case is the one that created the JIRA issue when there're more than one cases associated with the JIRA issue?

And if there is a way to do it, how to automatically set a checkbox to be 'checked' so that we know this case is the Primary one that created the JIRA issue?

Thanks,
Linian Liu
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Linian Liu

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Posted 2 years ago

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Adrien Low, Alum

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Hello Linian,

There is currently no such feature available. I have already created a feature request on this and up-voted it on your behalf. However, please note that the implementation of this feature is highly dependent on feasibility and market demand.

Regards,
Adrien