How to update JIRA links after Salesforce URL update

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  • Updated 3 years ago
We recently implemented My Domain url in Salesforce.  For internal reasons, the older instance url (e.g. na#.salesforce.com) will no longer work soon.  Many of our users manually link Salesforce cases under JIRA > Link > Connector Link.  Since the my domain implementation new links reference correctly the my domain base url.  Any previous links do not, they reference the url of when they were created.  Is there any way to systematically update these?
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Anne Bradshaw

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Posted 3 years ago

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Aidin Mahmoodi, Alum

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Hi Anne,

Can you please elaborate more, what do you mean by: 
Since the my domain implementation new links reference correctly the my domain base url.  Any previous links do not, they reference the url of when they were created.
If I have understood your question,you only need to update your Application link form JIRA > Add-ons > Application Links. Respectively your associated connection would automatically point to the new url.


Cheers,
Aidin
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Anne Bradshaw

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Thanks Aidin,

The my domain url is updated properly in Application Links.  

In a JIRA record, Go to "More" drop down, have several Link options (e.g. another JIRA).  One of the options is "Connector Link" where you can "Select a remote object to link this issue to". This creates an Issue Link labelled "Salesforce.com Case"

Any Links created prior to my domain switch still reference the instance url or login.salesforce.com (we had switched/pointed to login at some point).

Post my domain switch new Links do properly reference the my domain record url.

Anne Marie
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Victor Law, Official Rep

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Hi Anne,

We just verify with the developer team, the Remote Issue Link can only be updated manually with the following steps:
  1. Remove the existing Remote Issue Link from the existing JIRA issue
  2. Configure a new Remote Issue Link to the Salesforce.com case
Thank you.

Regards,
Victor Law
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Anne Bradshaw

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Thanks for the confirmation.