I am having an issue with the Create JIRA button in SFDC. The Create New Issue window pops up but Project or Issue Type have no options

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  • Updated 2 years ago
I am having an issue with the Create JIRA button in SFDC. The Create New Issue window pops up but when trying to select Project or Issue Type there are no options to select.

The Button syntax has the code to chose the project and issue type automatically. But without the project ID and Issue ID it still has the same outcome. There are no projects or issue types to select.

http://jira/plugins/servlet/customware/connector/issue/1/Case/create.action?id={!Case.Id}&projec...
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Chris Loiselle

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  • frustrated

Posted 2 years ago

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Kheng Jin Leow

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Hi Chris,

Thank you for reaching out.

This may due to the endpoint you provide to us, it seems to be incorrect. it should be just "http://<JIRA Base URL>/plugins/servlet/customware/connector/issue/3/Case/create.action?id={!Case.Id}".

This link can be obtained from the Mappings Settings page. Mappings > Configure > Endpoints.

To confirm your endpoint is work find, copy the link, paste it on your web browser URL and replaced the {!Case.Id} with the proper case ID.  

You should have something like as below image on your URL address bar  

Can you proceed to test if your endpoint is working? If yes, we can confirm that the Endpoint that you configured on the button is incorrect.

Thank you and regards,
Kheng Jin, Leow
(Edited)
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Chris Loiselle

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I found the resolution to this by modifying the mappings in JIRA.
I had the Project Mapping set to Account record not Case record.
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Victor Law, Official Rep

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Hi Chris,

Glad to know.

Feel free to contact us if you need further assistance.

Thank you.

Regards,
Victor Law