Is it possible to get a count of the number of Salesforce cases that are attached to an individual Jira card?

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  • Updated 2 years ago
Hi there!

We are going to be switching our service desk over to Salesforce, and we use Jira for our tracking software. Currently, we are using the Salesforce & Jira Cloud Connector, and we were hoping there was some sort of way to pull the number of "cases" (the sf object we're using) that are attached to a single jira card. Ideally we'd like to pull that number and display it in the question title or in a custom field in jira.

Do you all have a way using your api, to target the number of cases (objects) attached to an individual jira card, or would someone be able to point me in the right direction?

We'd greatly appreciate it-- we love your connector!

 Best Wishes,
Crystal 
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Crystal

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Posted 2 years ago

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Kevin Lew, Official Rep

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Hello Crystal,

We have launched our new ServiceRocket Atlassian Community and the existing community will be taken down on May 30th, 2017. 

No new comments can be made after February 28th, 2017. To obtain your access to the new community, kindly follow the instructions in this page: https://docs.servicerocket.com/display/GENSUPP/ServiceRocket+Atlassian+Community+Access+Request

Thank you.

Regards,
Kevin