Is it possible to map a picklist field in Salesforce to a picklist field in JIRA?

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  • Updated 2 years ago
I have a picklist in Salesforce with the same values as a picklist in Jira - I've mapped them together, but it doesn't work.  I just get an error message listing all the choices & a reference #.  Is there a trick to mapping them?  Any help would be greatly appreciated.
Photo of Allison Humphrey

Allison Humphrey

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Posted 2 years ago

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Photo of Victor Law

Victor Law, Official Rep

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Hi Allison,

What is the version of your JIRA instance?

What is the version of the Connector plugins?

Can you please provide us with a screenshot of the field Mapping?

Can you please provide us with a full screenshot of the value of the fields in both JIRA and Salesforce.com?

Does it happen to specific picklist field in Salesforce.com only?

Can you please provide us with a screenshot with the field type of the custom field in both JIRA and Salesforce.com.

Thank you.

Regards,
Victor Law