JIRA and Salesforce User Mapping

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We want to establish a connection between Salesforce cases (or a custom object) with JIRA. Is it required that the user which submits the case in Salesforce needs to have corresponding JIRA login as well? 

None of us our Sales Reps (who most probably will create requests/cases in Salesforce) have a JIRA login while none of the developers with JIRA login have a salesforce login. How would the integration work in such a case. 
Photo of Rajesh Shah

Rajesh Shah

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Posted 2 years ago

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Victor Law, Official Rep

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Hi Rajesh,
We want to establish a connection between Salesforce cases (or a custom object) with JIRA. Is it required that the user which submits the case in Salesforce needs to have corresponding JIRA login as well? 
If you are trying to create JIRA issue or synchronize Salesforce.com Case with the Salesforce.com buttons as stated in the documentations as stated below:
  1. https://docs.servicerocket.com/pages/viewpage.action?pageId=6619315
  2. https://docs.servicerocket.com/pages/viewpage.action?pageId=6619317
  3. https://docs.servicerocket.com/pages/viewpage.action?pageId=9175587

Then the Salesforce.com users are required to have the access to JIRA in order for them to create/synchronize Salesforce.com case with a JIRA issue.

Perhaps you can include the JIRA user credential in the Apex Class with the implementation of Apex Class and Apex Trigger as stated in this documentation as a workaround to allow Salesforce.com to create JIRA issue and synchronize the changes between Salesforce.com and JIRA without having the access to JIRA.

Thank you.

Regards,
Victor Law
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Rajesh Shah

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Thanks Victor.

I believe the Apex Class and Trigger is way.

Also, our JIRA can only be accessed via VPN. Will that cause any issue with the Apex Class method? On the documentation page, it says that "This setup can only be used if your JIRA instance is not behind a firewall."


Regards,
Rajesh
Photo of Victor Law

Victor Law, Official Rep

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Hi Rajesh,

If your JIRA instance is behind a firewall, then it is required for you to white-list the Salesforce.com IP ranges as stated in this documentation in order for JIRA to receive the API call that triggered by the Apex Class and Apex Trigger from Salesforce.com.

Thank you.

Regards,
Victor Law