JIRA Cloud for Salesforce package configure button greyed out

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  • Updated 2 years ago
Hello everyone,

We have installed the "JIRA Cloud for Salesforce" package in Salesforce as part of our efforts to migrate away from the Salesforce Cloud Connector to the new "Salesforce JIRA Cloud Connector". However, we are unable to configure this package in Salesforce as the "Configure" button is greyed out. Has anyone else run into this issue or has pointers to help resolve it? 

Many thanks in advance,
Shan

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Shahnawaz Mohammed

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Posted 2 years ago

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Samuel Gatica, Alum

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Hello
Does your account have System Administrator permission?

Thanks&Regards,
Sam
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Shahnawaz Mohammed

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Yes it does. In addition to that, the package was installed with permissions for all. 
(Edited)
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Shahnawaz Mohammed

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 It turns out that there are different levels of Administrator privileges within Salesforce and nothing short of "System Administrator" will work (atleast in our case). 
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Kevin Lew, Official Rep

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Hi Shahnawaz,

Are you still experiencing this issue?

Regards,
Kevin