License terms

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  • Question
  • Updated 2 years ago
We received an email about our Scaffolding add-on sent by ServiceRocket that says:

"Once the license has expired, you will no longer be able to use the product, you will need to renew this license if you wish to continue using it after the expiry date."

This is not how other Confluence add-ons work, and when we purchased Scaffolding we were under the impression that it was a perpetual license and that the license fee is only for support and updates.

Your own listing for the Scaffolding add-on on the Confluence website says the following:

"Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates)."

Notice the word "perpetual": https://marketplace.atlassian.com/plu...

I would like to know which it is. One of the only reasons we purchased this add-on was because it did not need to be renewed once purchased unless we wanted to update.
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Ben

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Posted 3 years ago

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Mervyn Toh, Alum

  • 117 Posts
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Hi Ben,

Thanks for raising this to us. I'd suggest to contact our sales team at sales@servicerocket.com for more information.

Thank you.