Optional fields in Create issue screen

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  • Updated 3 years ago
I'm integrating JIRA and Salesforce.com to create JIRA issues from Salesforce.com Opportunities. I have enabled the validation of required fields in JIRA mapping configuration. When I click the "Create Jira issue" button, it opens me the Create New Issue screen with error message, asking to input missing required fields.

The problem is, the screen does not show the optional/not required fields that are very important for the JIRA workflow I'm integrating with.

Is there a way to create a JIRA issue from Salesforce.com, and show also the optional fields for the Reporter? I'd prefer showing the Reporter the complete Create screen of the JIRA workflow, instead of just the "Values are required for the following unmapped fields for Issue creation"?
Photo of Markus Aittola

Markus Aittola

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Posted 3 years ago

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Photo of Victor Law

Victor Law, Official Rep

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Hi Markus,

It is not possible to show the optional fields in the JIRA issue creation page at the moment and this feature has been tracked in our system for product team review.

Thank you.

Victor Law