Proxy error while creating issue in Jira from SF

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  • Problem
  • Updated 2 years ago
  • (Edited)

When trying to create an issue in Jira form SF, we get the "proxy error" message:
"Proxy Error
The proxy server received and invalid response from an upstream server.
 the proxy server could not handle the request POST /jira/plugins/servlet/customware/issue/1/Case/create.action.

Reason: Error reading from remote server"

When refreshing Spider page after 2-3 mins, the Jira ID is there/is created (after checking in Jira, the issue is also present there).

Could you please tell me if there is some kind of timer which resulting in the proxy error (but the request is processed in the background) in the salesforce connector configuration's?

We are using Salesforce & JIRA Server Connector with following versions:
  1. ServiceRocket Core Connector - Plugin: Version 1.6.0
  2. ServiceRocket JIRA Connector - Plugin: Version 1.6.0
  3. ServiceRocket Connector Plugin - Plugin : Version 5.5.0
  4. Jira Version 6.4.12

Thanks in advance for your response,


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Posted 2 years ago

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Photo of Adrien Low

Adrien Low, Alum

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Hello Paulina,

Can you please provide us with the following information?
  • Full screenshots of the error message
  • Full screenshots of the Spider page you are referring to
  • Steps you took to re-create the behavior