pulling changes from remote (Salesforce) system link updates ALL Jira issues associated with that remote ID

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  • Updated 3 years ago
Hello, 

we just noticed that when using the "Pull changes" feature in "Manage Application Links", it updates all Jira issues associated with that Salesforce remote object. Is this by design? We would like to limit pulling changes only to the Jira issue that needs to be updated. Is this possible? 

Thanks,
Jennifer
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Jennifer Hecht

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Posted 3 years ago

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Jennifer Hecht

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As a follow up, would it be possible to only sync certain fields?  The problem is that we're setting a particular Salesforce field to the Jira summary, so that gets clobbered on all Jira tickets which have that linked remote ID. 
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Kheng Jin Leow

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Hi Jennifer,

Currently the Connector for Saleforce and JIRA does not support such feature.

However, we had submitted this feature request.

Thank you.

Regards,
Kheng Jin, Leow