Related Jira Issues - Only 1 JIRA shown

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  • Problem
  • Updated 2 years ago
  • (Edited)
We have a Salesforce Case that I know is connected to more than one JIRA issue. However, only one issue is shown. We are using the standard "JIRA Issue" VF Page component that was included in the Managed Package. 

Does anyone know what setting might be affecting this?

JIRA Cloud to Salesforce Connection

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Derrick David

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Posted 2 years ago

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Victor Law, Official Rep

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Hi Derrick,

Can you please let us know the version of the package that you have installed?

Can you please verify if the issue only happen to the *DEV-7563* JIRA issue?

Can you please try associating multiple JIRA issues with short description and check if the problem still persist?

Thank you.

Victor Law
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Derrick David

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I figured out what it was. 

The Description field was so large that it was was limiting the number of records that could be shown. 

I went to 
Salesforce > Setup > Installed Packages > ServiceRocket  Jira Cloud for Salesforce > Configure.

After I removed the Description field, the rest of the records showed up.