remote object link value not showing

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  • Problem
  • Updated 3 years ago
Hi Team,

I have created a few custom fields which correspond to my Salesforce org and am trying to display them only for the relevant JIRA task. I have added the custom fields to the issues configuration for the particular board and started configuring the Default configuration scheme generated by JIRA. I have applied the following code for the body, however the values are not showing, instead the system is returning blanks. See following:

body is : $fields.get(CW_Ticket_Number__c)
This is a custom field from our opportunity tab. The remote object type is opportunity.

When i go to view the outcome once linking the corresponding opportunity from our salesforce org to the JIRA task, the attached is returned. Could someone please help me. 
Photo of Timothy Yates

Timothy Yates

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  • unsure

Posted 3 years ago

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Photo of Timothy Yates

Timothy Yates

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This is what the diagnostics says:
Transaction Details
  "ObjectType" : "Opportunity",
  "Conditions" : {
    "field" : "Id",
    "operator" : "=",
    "values" : [ "35794" ]
  "OrderBy" : "null"
Photo of Victor Law

Victor Law, Official Rep

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Hi Timothy,

Sorry for the delay.

What is the version of your JIRA instance?
What is the version of the Connector plugins?
  1. ServiceRocket Core Connector - Plugin
  2. ServiceRocket JIRA Connector - Plugin
  3. ServiceRocket Connector Plugin - Plugin
It seems like the connection between and JIRA has broken.

Can you please reconfigure the Application Link and check if it fixes the problem? (JIRA Administration >> Add-ons >> Connections >> Select the respective Connection from the list >> Click on the name that located under the Application Link section >> Configure Authentication >> Disable >> Configure Authentication >> Enter your username and your new password.)

Reminder: Please append the Security Token behind the password.

Please refresh the Remote Object Link custom field once you have reconfigure the Application Link.

Thank you.

Victor Law