Salesforce & Jira Cloud Connector for Jira Service Desk ?

  • 1
  • Question
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I'm evaluating Jira Service Desk Cloud and I need to know if the Salesforce & JIRA Cloud Connector is available for "Jira Service Desk" or it is only available for "Jira Software". Thanks in advance.
Photo of Silvina Thevenet

Silvina Thevenet

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Aidin Mahmoodi

Aidin Mahmoodi, Alum

  • 267 Posts
  • 6 Reply Likes
HiĀ Silvina,

Thank you for your interest in our product.

JIRA Service Desk is Plugin that sits on top of JIRA Software itself and basically we do not support any plugin compatibility with our Connector, however since Service Desk is using typical JIRA Projects, most functionalities should be fine. We have number of customers who use Service Desk and our Connector.

But bear in mind that we do not support if Service Desk functionalities do not meet the Connector functionalities and I would suggest to use an evaluation license to try out all functionalities before investing on a paid license.

Cheers,
Aidin
(Edited)