Special characters like (-, ‘, #, *,_) are not beingh transferred from JIRA to SF with Service Rocket it appears as “?”

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  • Problem
  • Updated 2 years ago
Special characters like (-, ‘, #, *,_) are not beingh transferred from JIRA to SF with Service Rocket it appears as “?”  this should appear as it is.
Photo of Steph Berry

Steph Berry

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Posted 2 years ago

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Photo of Victor Law

Victor Law, Official Rep

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Hi Steph,

What is the version of your JIRA instance?
What is the version of the Connector plugins?
  1. ServiceRocket Core Connector - Plugin
  2. ServiceRocket JIRA Connector - Plugin
  3. ServiceRocket Salesforce.com Connector Plugin - Plugin
Can you please provide us screenshot of those special characters in both JIRA and Salesforce.com?
Can you please let us know if those value in comment or field?

Can you please provide us with the debug log of the Connector. We need the debug log for the Connector in order for us to investigate further on this issue. (If you're using JIRA Cloud/On-demand, please send a request to Atlassian Support to enable and retrieve the log for the Connector)
  1. Please enable the debug log for the Connector.
  2. Reproduce the issue - Synchronize the value from JIRA to Salesforce.com.
  3. Generate a JIRA support ZIP
Thank you.

Regards,
Victor Law