Specifying public/private on Salesforce comment (JIRA server)

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Does the ServiceRocket JIRA server connector support specifying if a comment being created in Salesforce from JIRA be public/private? If so, how and where is that specified?
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Nathan Tonani

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Posted 2 years ago

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Adrien Low, Alum

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Hello Nathan,

Can you please provide us with your JIRA version and Connector version?

Regards,
Adrien
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Nathan Tonani

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JIRA v6.4.3
ServiceRocket JIRA Connector v1.6.0
ServiceRocket JIRA Connector v1.6.0
ServieRocket Salesforce.com Connector v5.5.0
(Edited)
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Juan Recabarren, Alum

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Hi Nathan,

You can specify what kind of synchronization you want to enable for the JIRA comments per 
the connector documentation:

  - https://docs.servicerocket.com/display/CFSJ/Configuring+the+Settings+for+Mappings

In section "Pulling Comments from Remote System" you'll be able to configure as follows:

------------------------------------------------------------------------------

This setting allows you to control what comments are pulled from Salesforce.com to JIRA:
  1. All - All comment will sync from Salesforce.com
  2. Private only - Only private comment will sync to JIRA issues
  3. Public only - Only public comment will sync to JIRA issues
------------------------------------------------------------------------------

Best regards,

Juan
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Nathan Tonani

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I might not have been clear in the original description. I'm wondering if there are configurations in place to specify whether a new comment pulled from JIRA or pushed by JIRA to SFDC be created as public or private.
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Adrien Low, Alum

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Hello Nathan,

Specifying if a pushed comments should be public or private in Salesforce is currently not supported.

Regards,
Adrien