Sync only Salesforce Comments with JIRA using JIRA Rest API

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  • Problem
  • Updated 2 years ago
Since we are using the JIRA rest API to synchronize the Salesforce case comments automatically, the issue is that during the synchronization using REST API it also updates the field which are in mapping of the connector configuration. So there is a problem when Salesforce comments synchronizes automatically it also updates the other fields like subject, description etc. We want to use this API to update the comments only and the mapping is being used in the connector configuration to sync the data from user interface.

Please suggest.
Photo of Fahad Ali

Fahad Ali

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  • Undecided

Posted 2 years ago

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Photo of Kevin Lew

Kevin Lew, Official Rep

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Hello Fahad,

Can you please provide us with the following information?
* Your JIRA version
* The Connector that you are referring to
* Screenshot of your JIRA REST APIĀ