Text field mappings fail

  • 1
  • Problem
  • Updated 2 years ago
I have mapped a field in SF that is a Long Text Area: #Visible Lines = 3, Length = 350 to a Jira field that is Text Field (multi-line).

When I push the case from SF to Jira it fails.

Any ideas?
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Tom Proctor

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  • annoyed

Posted 2 years ago

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Samuel Gatica, Alum

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Hi Tom,

Can you please let us know your JIRA and Salesforce Plugin Version,
Also please take a screenshot showing the error.

Thanks,
Sam
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Tom Proctor

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Thanks for the response Samuel, see resolution below.
:-)
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Tom Proctor

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OK, fixed it. Did the following (not sure which one did it or if both)
  1. Reduced the size of the SF field
  2. Deleted the mapping and re-added.
Works just fine now.
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Samuel Gatica, Alum

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Thanks for your update Tom