Trying to Map SF Case Owner to Jira Reporter (CLOUD). Need clarification on step 10 of doucmentation

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  • Updated 2 years ago
Step 10 from https://docs.servicerocket.com/display/CCSFJIRA/Changing+the+Reporter+and+Assignee+of+an+Issue -  In this step, the username must be the same as the reporter, based on the user account in JIRA. Thus, having them configured wrongly can cause your mapping to be incorrect. 

What does it mean that they must be the same?  Al of my Salesforce usernames are email addresses, as is required by Salesforce.  Jira usernames are not.  What exact values from which fields need to match in order for this to work? 
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Kate Emeneau

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Posted 2 years ago

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Kevin Lew, Official Rep

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Hi Kate,

Sorry for the confusion regarding the documentation. We have updated the documentation.

What exact values from which fields need to match in order for this to work? 
The values to map the reporter, you will need the JIRA username and the Owner ID of the Case/Account owner. 

Regards,
Kevin
(Edited)
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Kate Emeneau

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Tried that, unsuccessfully.  When doing so I get: "JIRA validation failed!  Field 'reporter' cannot be set.  It is not on the appropriate screen or unknown.  This might be due to missing or incorrect mappings for the mentioned fields."

Jira Username mapped to 18-digit User ID of the Case's Owner.  Is there any further mapping/validation that goes in the background for this?  Ex, Is it validating the Salesforce user's login name to the Jira email address?   I ask because my current connection is a sandbox connection, so the username has a .test appended to it in salesforce. 

I'm currently only trying to map the one user to ensure the integration works, and not having any luck.

Thanks,
Kate
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Kate Emeneau

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And yes, I've confirmed that the Reporter field is on all of the appropriate screens associated with the bound Project.
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Kevin Lew, Official Rep

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Hi Kate,

Can you please grant "Modify Reporter" permission to Single user "Salesforce & JIRA Cloud Connector" as attached screenshot?
It should solve your issue,

Regards,
Kevin
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Kate Emeneau

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Thanks, it did resolve my issue, but I couldn't find this step anywhere in the documentation.  Please provide the link to it?  Thank you.
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Kevin Lew, Official Rep

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Hi Kate,

Glad to hear that your issue has been solved. 

This is not in the documentation at the moment as this is not a common behavior. Thank you for providing your feedback. We will continue to work on improving our documentation.


Regards,
Kevin