What does "data was not an array" mean?

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  • Updated 2 years ago
I get this error when trying to create a ticket for Jira. I assume that it it pertaining to one of my fields within Salesforce but it doesn't tell me which one exactly. Does that just mean that one of my fields aren't compatible when trying to make the transition to Jira? 

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Jeremy Price

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Posted 3 years ago

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Photo of Aidin Mahmoodi

Aidin Mahmoodi, Alum

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Hi Jeremy,

Yes, Connector has probably found an incompatible mapping.

Can you provide a screenshot of the mappings?

Meanwhile you can see a list of compatible fields here.

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Phillip Bailey

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Hi Aidin,

I'm coming up against the same issue. Can a feature request be raised to add the field name (as you would see in JIRA or Salesforce, not customfield_12345) to the error messages shown in the Jira Issues visualforce component.

It would significantly speed up debugging.