We have Jira Cloud and SF Enterprise. We have the Svc Rocket Jira Cloud for Salesforce 1.16 pkg installed. We have the VF snippet on a Case page layout but none of it seems customizable and doesn't work well in any kind of Svc Console layout because of page width restrictions. Instead, we'd just like to tie our Cases to Jira Issues/Bugs, etc.... using native SF fields and have them update with data from Jira. How is this accomplished? How are others getting around the lack of customization in the VF page snippet? I've been working on this on and off for months and have had little luck with support since we can only get it via email, even after offering to pay for real support.